TERMS OF SERVICE

This website is strictly for users aged 19 and above. Any attempts by minors to access or make purchases from this site will result in being banned permanently. This includes all associated IP addresses, accounts, and referrals. Additionally, any credits associated with the minor or their referrals will be revoked without notice.

By using this site, you agree to the following guidelines, and you assume responsibility for any content you submit through the website. You agree not to participate in any of the following activities: 1 – Impersonating another individual or misrepresenting your relationship with any entity or individual. 2 – Attempting to interfere with the operation of the website, including unauthorized access or attempts to breach security. 3 – Engaging in actions that could damage or disrupt the website’s infrastructure, including its servers or network. 4 – Representing yourself as an official in law enforcement or legal capacities. 5 – Abusing promotions, including coupon codes and referral programs.

Dragon District will not be held liable for any damages, whether direct, indirect, incidental, consequential, or punitive, resulting from your use of the website or its content.

You agree to indemnify and hold harmless Dragon District and its affiliates, employees, and agents from any claims, losses, liabilities, damages, or expenses resulting from your use of the website or the products purchased through it.

This agreement will be governed by the laws of Canada.

1 – If you provide us with an incorrect address and do not receive your order, we will not replace it. We do not use real return addresses, so if your package is returned, we cannot reship it. However, if the issue is on our end and the package is returned, we will replace it. 2 – We will not contact Canada Post on your behalf. If you are having issues with a shipment or provided the wrong address, it is your responsibility to resolve the matter directly with Canada Post. 3 – At Dragon District, we ship five days a week, Monday through Friday. Tracking information will only appear on Canada Post’s/UPS/Purolator website once they have scanned the package. If you don’t see movement immediately, please allow 24-48 hours before contacting customer support. 4 – If we are at fault in any way, we are happy to replace and reship your order free of charge.

Unless there is a Canada Post strike, a system outage with the Canada Post web application, or an act of God that prevents us from fulfilling orders, the following applies: Orders placed before 5:00 p.m. PST are processed the same day and scheduled for dispatch the following business morning. Orders placed after this cutoff may be processed the next day and shipped the business day after, depending on order volume and workflow. We work hard to ensure all packages are dispatched promptly and reach you as quickly as possible.

We may request additional details for order verification, particularly age verification, to ensure compliance with our 19+ policy. We appreciate your cooperation in these cases.

We primarily use Canada Post/UPS/Purolator, however, should a strike or interruption occur with Canada Post, we will use UPS & Purolator.

Once your order has shipped, your tracking number will be sent directly to your membership dashboard. You can view it in the Order Confirmations/Messages link and use it to follow your package’s progress in real time through the carrier’s website.

We will only ever ship within Canada. Any orders intended for international shipping will not be processed, and payments will not be refunded. This is non-negotiable—no matter how much money we are offered, the answer is no.

You are responsible for providing accurate shipping details during checkout. The Plug is not responsible for delays, missed deliveries, or non-delivery due to incorrect or incomplete address information provided by you.

If your package is not delivered within the expected timeframe and you have a package that is in transit (has landed at a CP location or has updates), please reach out directly to the carrier. We cannot make inquiries for you, as this would compromise our privacy. Incorrect addresses are your responsibility. We cannot be held liable for delays or non-deliveries caused by external events such as natural disasters, postal strikes, pandemics, or theft. Deliveries to the Yukon, Northwest Territories, and Nunavut carry higher risks of theft, and orders to these regions are placed at your own risk.

If there is a discrepancy in your order for example, missing items or incorrect quantities please send us a photo of the sealed package. This can include both the entire package and individual products. Issues can often be identified before breaking the seal, and providing us with a photo helps expedite resolution. If we are at fault, we will offer either a replacement or a store credit for the value of the missing items.

Due to the nature of our business, we do not offer direct returns or refunds as this would give away our location. If your issue relates to an incorrect address, please message us immediately. If we are contacted in time, we can change it on your behalf if it has not left our fulfillment center. This is done on a best-effort basis, so it is imperative that you input your address correctly when checking out. Remember, opening someone else’s mail is a federal offense in the Canada Post system, so don’t feel nervous about contacting them and asking where your parcel is. Even if it is ripped open by accident, it is not admissible. Once a package is shipped to the correct address and tracking has been provided, Dragon District assumes no responsibility for its delivery. For example, if it has been delivered to your house and is not there, it is likely porch theft, which we are not responsible for.