No. We will not contact Canada Post on your behalf.

If you are having issues with a shipment or provided the wrong address, it is your responsibility to resolve the matter directly with Canada Post.

At Dragon District, we ship five days a week, Monday through Friday.

Tracking information will only appear on Canada Post’s, UPS, or Purolator’s website once they have scanned the package.

If you don’t see movement immediately, please allow 24–48 hours before contacting customer support.

If we are at fault in any way, we are happy to replace and reship your order free of charge.

Unless there is a Canada Post strike, a system outage with the Canada Post web application, or an external event that prevents us from fulfilling orders, the following applies:

Orders placed before 5:00 p.m. PST are processed the same day and scheduled for dispatch the following business morning.

Orders placed after this cutoff may be processed the next day and shipped the business day after, depending on order volume and workflow.

We work hard to ensure all packages are dispatched promptly and reach you as quickly as possible.

We may request additional details for order verification, particularly age verification, to ensure compliance with our 19+ policy.

We appreciate your cooperation in these cases.

We primarily use Canada Post, UPS, and Purolator.

If a strike or service interruption occurs with Canada Post, we will use UPS or Purolator where available.

Once your order has shipped, your tracking number will be sent directly to your membership dashboard.

You can view it in the Order Confirmations/Messages link and use it to follow your package’s progress in real time through the carrier’s website.

No. We only ship within Canada.

Orders intended for international shipping will not be processed. This policy is non-negotiable.

You are responsible for providing accurate shipping details during checkout.

Dragon District is not responsible for delays, missed deliveries, or non-delivery due to incorrect or incomplete address information provided by you.

If your issue relates to an incorrect address, please message us immediately. If contacted in time, we may be able to change it before it leaves our fulfillment center. This is done on a best-effort basis.

If your package is not delivered within the expected timeframe and it is already in transit with carrier updates, please reach out directly to the carrier.

• Incorrect addresses are your responsibility.
• We cannot be held liable for delays or non-deliveries caused by external events such as natural disasters, postal strikes, pandemics, or theft.
• Deliveries to the Yukon, Northwest Territories, and Nunavut carry higher risks of theft, and orders to these regions are placed at your own risk.

If there is a discrepancy in your order, such as missing items or incorrect quantities, please send us a photo of the sealed package.

This can include both the entire package and individual products. Issues can often be identified before breaking the seal, and providing a photo helps expedite resolution.

If we are at fault, we will offer either a replacement or a store credit for the value of the missing items.

Due to the nature of our business, we do not offer direct returns or refunds.

Once a package is shipped to the correct address and tracking has been provided, Dragon District assumes no responsibility for its delivery.

For example, if tracking shows the package was delivered to your address and it is not there, it may be porch theft, which we are not responsible for.

Thank you for choosing Dragon District.