Shipping is free on orders over $99. And for orders below $99 shipping costs $19.99.

Dragon District ships within Canada using Canada Post/UPS/Purolator. Tracking information is provided once your order has been prepared and entered into the shipping process. Please note that shipping and delivery are not the same. Your order may be shipped on a specific day, but Canada Post/UPS/Purolator still requires time to process and deliver the package.

Orders paid before the daily cutoff time on business days are typically processed faster. Orders paid after the cutoff, on weekends, or on holidays are prepared for the next available business-day shipment. For the smoothest delivery experience, we recommend placing your order earlier in the week whenever possible.

Orders placed earlier in the week usually move through the carrier network more smoothly. Weekend orders are prepared for the next available business-day shipment and typically begin moving once regular carrier service resumes. To avoid delays, we recommend ordering with a little buffer time, especially before weekends or holidays.

Once your order has tracking available, you’ll receive an email with your Canada Post/UPS/Purolator tracking information. Tracking updates may not appear immediately after a label is created. In some cases, the first update appears once the package reaches a carrier facility. You can also visit our track my order page once you have received your order info.

Tracking can take time to update after a label is created. Your package may not receive its first scan until it reaches a Canada Post/UPS/Purolator facility. During busy periods, weekends, long weekends, or holidays, tracking updates may be delayed by 1–2 business days. Please allow extra time before contacting support.

No. Dragon District currently ships within Canada only. Orders placed for delivery outside of Canada cannot be processed.

After placing your order, you’ll receive a confirmation email with your order details and payment instructions. If you don’t see the email, please check your junk or spam folder. If it still hasn’t arrived, double-check that your email address was entered correctly at checkout.

Dragon District currently accepts e-transfer and BTC. Available payment options and full instructions are provided at checkout. Please follow the instructions carefully to avoid processing delays.

Your order may remain on hold if the payment cannot be matched to your order. The most common reasons are: Missing or incorrect order number Please include your order number in the payment notes so we can match your payment quickly. Bank verification delay Some banks may require extra confirmation by email or text before releasing an e-transfer, especially when sending to a new recipient for the first time. Once verified, future transfers usually process more smoothly. Pending e-transfer status Occasionally, Interac may hold an e-transfer. If your transfer shows as pending in your banking app, your bank or Interac may still be processing it. Does BTC payment take longer? BTC payments may take additional time to confirm on the network. Your order will be processed once the payment is confirmed.

Contact us as soon as possible. If your order has not shipped yet, we’ll do our best to update the address before it leaves our fulfillment process. Once your order has shipped, only Canada Post can update or redirect the delivery.

Please double-check your shipping address before placing your order. Dragon District is not responsible for packages delivered incorrectly due to customer-entered address errors. If you notice a mistake, contact us immediately. If the package has already shipped, you’ll need to contact Canada Post/UPS/Purolator directly to request a delivery change.

Once you receive your tracking number, you may be able to set delivery preferences directly through Canada Post/UPS/Purolator before the delivery attempt. We recommend signing up for tracking notifications so you can manage your delivery as early as possible.

If your tracking has not updated after 5 business days, please contact our support team with your order number. We’ll review the shipment and help resolve the issue.

Once a package has been scanned, it is in Canada Post/UPS/Purolatos possession. If there was an error on our end, we’ll help make it right. If the issue was caused by an incorrect address or missed delivery instructions, you’ll need to contact Canada Post directly for support.

If tracking shows delivered, please check your mailbox, front door, building mailroom, concierge, or local post office. You may also contact Canada Post for more delivery details. Dragon District is not responsible for packages marked delivered by the carrier.

Please take photos of the sealed package before opening it. If anything is missing or damaged inside, photos of the unopened packaging and the affected items are required. This helps us verify the issue and resolve it as quickly as possible.

If an issue happened on our end, we’ll review it and work to make it right. Please contact support with your order number, photos if needed, and a clear description of the issue.

Orders are packed securely to protect the contents during transit. We use clean, protective packaging designed to keep your order safe while it moves through the carrier network.

Yes. Quality and transparency are important to Dragon District. Products are reviewed through our quality-control process, and available testing information may be posted on product pages where applicable. Some branded products may arrive sealed from the original supplier and may include their own quality-control or testing information.

When available, testing details can be found on the relevant product page or through the Lab Testing section of our website.

Our support team is here to help with order questions, shipping updates, payment issues, and general inquiries. Email: [email protected] Please include your order number when contacting us so we can assist you faster.